Call Control Market - Size, Share, Industry Trends, and Forecasts (2023 - 2030)

By Type :

Based on the type, the market is bifurcated into IP extensions and TDM extensions. The IP extensions segment accounted for the largest revenue share in the year 2022. IP extensions is a type of PBX (Private Branch Exchange) system that utilizes Internet Protocol (IP) for call processing. IP extensions provide a cost-effective and efficient way of managing multiple telephone contacts within a single system. Moreover, IP call control systems offer several features such as call forwarding, caller ID, automated attendant, and others. The above features of IP extensions are increasing its application in corporate and government enterprises among others.

According to the Key 2021 Statistics for Singapore SMEs, the total number of enterprises in Singapore reached 291,600 in 2021, witnessing a growth of 6.8% as compared to 273,100 enterprises in 2019. Thus, the rising number of business enterprises is among the key factors driving the adoption of IP extensions for call control and processing, in turn contributing to the growth of the market.

The TDM extensions segment is anticipated to register fastest CAGR growth during the forecast period. TDM (Time Division Multiplexing) extensions enable users to make calls over an existing phone line. TDM extensions utilizes traditional telephone line technology for providing call control features such as call waiting, call forwarding, three-way calling, and other related features. Moreover, TDM extensions are ideal for businesses that require a high level of call control features.

For instance, according to SME Support Japan, there are approximately 3.58 million SMEs (small and medium enterprises) accountable for 99.7% of the total number of enterprises in Japan. Therefore, the growing corporate sector is anticipated to drive the market demand for call control solutions for fostering advanced communication features among corporate enterprises, in turn fueling the market growth during the forecast period.

By End-User :

Based on the end-user, the market is segregated into corporate, government, and others. The corporate segment accounted for the largest revenue share of 47.7% in the year 2022. Factors including the increasing development of business enterprises, rising adoption of remote and hybrid work cultures, and the growing need for highly efficient communication solutions in corporate offices are major factors driving the growth of the corporate segment.

For instance, according to the India Brand Equity Foundation (IBEF), the total number of small and medium enterprises in India witnessed a growth of 18.5% from 2019 to 2020. Therefore, the growth of corporate sector is increasing the utilization of call control solutions for facilitating advanced communication features and applications, in turn driving the growth of the market.

Government segment is expected to witness fastest CAGR growth during the forecast period. The growth of government segment is attributed to several factors including increasing expenditure in government & public sector, changing organizational structure, and incorporation of advanced communication technologies in the governmental organizations among others.

For instance, according to the Federal Register of the United States, there are approximately 435 government agencies operating across the United States as of 2023. Thus, the growing number of government organizations is increasing the adoption of call control solutions for unified and enhanced communication applications, in turn driving the growth of the market during the forecast period.

By Region :

The regional segment includes North America, Europe, Asia Pacific, Middle East and Africa, and Latin America.

North America accounted for the largest revenue share of USD 11,674.11 Million in 2022 and is expected to reach USD 30,847.18 Million by 2030, registering a CAGR of 13.2% during the forecast period. In addition, in the region, the U.S. accounted for the maximum revenue share of 65.5% in the same year. The adoption of call control in the North American region is driven by several factors including the rising development of corporate offices and increasing demand for call control solutions from business enterprises in the region for facilitating advanced communication features and applications.

For instance, according to Oberlo, the number of small businesses in the United States reached 33.2 million in 2022, representing nearly 99% of total businesses in the U.S. Hence, the above factors are driving the adoption of call control solutions among business enterprises in North America, in turn driving the growth of the market in the region.

Asia-Pacific is expected to register fastest CAGR growth of 13.5% during the forecast period. The growing pace of urbanization and development is creating lucrative opportunities for the growth of the market in the Asia-Pacific region. Additionally, several factors such as the rise in large and small/medium enterprises, increasing investments in business enterprises, and the growing demand for efficient and scalable communication solutions are prime factors boosting the market growth in the Asia-Pacific region.

For instance, according to the India Brand Equity Foundation (IBEF), the budget allocation for small and medium enterprises in India in the financial year FY22 was valued at USD 2.14 billion, depicting a substantial increase from USD 1.03 billion in FY21. Thus, the growth of business enterprises is further driving the adoption of call control solutions for advanced and flexible communication applications, thereby driving market growth in the region during the forecast period.